Shipping and Returns
Our company ships your order in a timely fashion and with great care.
We generally ship orders within 48 hours of receiving them. If there is a
shipping delay, we will notify you. If the order included a telephone, we
can ship your order via United Parcel Service (UPS) or you can pick up your
order at no extra cost. Please choose the Flat Rate option if you decide to
pick up your order at our location.
If you have any questions about about
shipping destinations, please email us at firstname.lastname@example.org
Risk of Loss
All items purchased from Our Company Online Store are made pursuant to a
shipment contract. This means that the risk of loss and title for such items
pass to you upon our delivery to the carrier.
To cancel an order just email email@example.com
and if the order has not already been shipped you will receive a full refund.
You will not be able to cancel an order if your order has been shipped.
Our company cancellation policy for Pay-as-you-go
Membership is refundable only if the customer shows he/she could not use the
service due to clear technical difficulty.
Our company accepts hardware returns to the
Miami location only. You must have a Return Authorization(RA) number before
returning any merchandise to our company. You can request an RA online by
email to firstname.lastname@example.org
The following are
Our Company Return Shipment Policies:
DOA/defective products are returned for
REPLACEMENT ONLY with the same product/model. Deviations from this policy
may result in a 20% Returns Processing Service Charge.
Defective products must be in original
factory carton with all original packing materials.
All miscellaneous materials such as
manuals, accessories and cables must be included. If any of these
materials are missing, your account will be billed accordingly.
The Return Authorization number must be on
the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight
prepaid.Products received freight collect, without an RA number, not
approved for return or in any way not meeting the above criteria, will be
Return Authorization numbers are good for
fourteen (14) days only. Any products returned after the expiration date
will be refused.
If the product is found to be non-defective,
an inspection fee of at least $25, or 15% per unit, will be billed to your
Our company credits based on purchase
price or current price, whichever is lowest.
Note: We will not process/verify
any order that does not have a valid contact phone number.